Bili Blanket Baby™

Learn about how Bili Blanket Baby uses SoftSlate Cloud Platform not only as their ecommerce website, but to manage rental orders, track inventory, communicate with customers, and more.

Bili Blanket Baby™ approached SoftSlate early in the development of SoftSlate Cloud Platform, and they were one of its earliest adopters. They were looking to move on from their legacy system, which was based on Big Commerce and Word Press. While those systems offered lots of third-party plugins, Bili Blanket Baby found it difficult to get adequate support, not only for the plugins themselves but also for how they interacted with other.

SoftSlate migrated many of the aspects of their legacy site to the SCP platform, including key data and customer interface elements. SoftSlate and Bili Blanket Baby then worked together to scope out and develop a number of ecommerce and order management features unique to their business, which involves renting medical equipment and dealing with insurance reimbursements. Bili Blanket Baby continues to leverage SoftSlate's development services to make improvements to their workflows and customer interactions, automating many rote tasks, and creating new marketing opportunities.

Among the SoftSlate Cloud Platform features Bili Blanket Baby uses are:

Ecommerce

  • List products, and allow customers to place orders with a custom-designed, fully-functional ecommerce website

  • Manage each page's content with the administrator application's content management features

  • Add new products and product detail content including an image lightboxes, descriptions, Q & As and more, for each product

  • Seemlessly integrate rental agreements and other agreements into the checkout process, including collecting signatures from customers

Customer Notifications

  • Automate sending customers shipping information, usage instructions, order confirmations, and more, based on order status changes as their order is processed

  • Send marketing related emails to follow up on previous orders and encourage customers to make additional orders

Rental Unit Tracking

  • Represent every individual rental unit in the system using a barcode or serial number

  • Assign units to incoming order items and track each unit's status and location, at every point in the order fulfillment process

  • Associate tracking numbers from UPS and or FedEx with each unit

  • Initiate and manage internal transfers from one business location to another

  • Automate unit status and location updates with the UPS and FedEx shipment tracking integration, for both orders and transfers

  • Unit tracking dashboard to manage all of the above functions from one screen

  • Flag units as damaged, missing, etc.

Inventory Tracking for Purchased Products

  • Track the inventory levels of any product or product variant, at any of the business locations

  • Assign the fulfillment location for every incoming order item

  • Update inventory levels as items are shipped, and/or when other system events occur

  • Notify employees when a product is low in stock and requires replenishment

  • Initiate and manager internal transfers from one business location to another

  • Automate inventory level updates when transfers are received, using the UPS and FedEx shipment tracking integration

  • Inventory Tracking Dashboard to easily view and manage inventory levels for all products and location from one screen

Authorize.net Integration

  • Automatically collect payment profile information as customers complete their orders

  • Capture the prior authorizations in the administrator application as orders are shipped and returned

  • Leverage the ability to sync payment status from Authorize.net back into SCP

  • As needed, issue refunds and capture additional amount within the SCP administrator application

QuickBook Integration

  • With the click of a button, synchronize an order from SCP into QBO, including all the item and shipping details